Terms & Conditions

COVID-19 - update

You are strongly advised to take out Travel Insurance Covid-19 cover is now available. 
If the government puts Tree Top View Sheringham into lockdown or another National lockdown I will issue a refund or a credit note (valid for 2 yrs), depending on your requirement. However I cannot make any promises on timescale for your refund, it depends on my cashflow.

If you are unable to travel due to becoming ill, Covid-19 or non Covid-19 related, being contacted by the Track and Trace team, local lockdown or feeling uneasy about traveling, I will do my best to re-let your dates and if successful you will receive money back as per my T&C below. If I am unable to re-let your dates then a 50/50 loss will be shared between yourself and I.

If you have to return home early due to showing signs of Covid-19 or testing positive no partial refund will be given. If you can not travel home and have to stay on you will be expected to pay, payment will then be used to refund the guest who had booked Tree Top View for your time in isolation, if applicable.


This is a legally binding contract between the property owner, Charlotte Norton and the holidaymaker. The property owner is also referred to as "we" and "us".

The holidaymaker is the person who signs the booking form or, in the case of online booking, the person who makes the online payment. This person is responsible for ensuring all members of the holiday party accept and adhere to these terms and conditions. The holidaymaker is also referred to as "you".

The property referred to being Tree Top View, 34a Brook Road, Sheringham, Norfolk, NR26 8QE, United Kingdom.


A booking deposit is payable within 1 days of the provisional booking being taken. The booking is taken on a provisional basis until the deposit has been paid in full and funds cleared through the banking system (where appropriate). The booking then becomes confirmed. Until the booking is confirmed, it can be cancelled at any time without prior notice.

The balance of the rental charge, is payable not less than 8 weeks prior to the start of the holiday or if during lockdown restrictions it's payable when the government announce Self Catering can resume business. Failure to pay the deposit or balance in full by the due dates will constitute a cancellation of the holiday by the holidaymaker. Please be sure to note the due dates of these payments as reminders are not routinely issued.

Bookings made less than 8 weeks prior to the arrival date must be paid in full at the time of booking.

Cancellation by the Holidaymaker

Cancellation of the booking by the holidaymaker should be either emailed or made in writing and addressed to:

Mrs Charlotte Norton
34 Brook Road
NR26 8QE
United Kingdom

In the event of a cancellation, we will attempt to re-let the property and if successful, we will compensate you minus any losses we may have incurred. 

We strongly recommend you take out holiday cancellation insurance.

Cancellation by the Property Owner

The property owner will endeavour to make sure the stated property is available for the dates contracted. In the unlikely event the property becomes not available and the property owner has to cancel the booking, the property owner will endeavour to find the holidaymaker suitable alternative accommodation. If suitable alternative accommodation cannot be found, the holidaymaker shall be entitled to a full refund. The property owner shall only be liable to return the monies received. No compensation or consequential losses shall be paid.


Whilst every care is taken to provide a true and accurate description of the property, over time, alterations are made and some things do change. The holidaymaker accepts that no refunds are available for such discrepancies.

The property owner reserves the right to enter the property, at a reasonable time, in the event of an emergency or remedial repair work being required.

The property owner is entitled to ask the holidaymaker to leave the property without any refund if, in the property owner's opinion, the behaviour of the holidaymaker and/or his/her party is unacceptable.

The property owner reserves the right to refuse entry to anyone, who in the property owner's opinion is not suitable to or capable of taking charge of the property.

The property owner reserves the right to ask the holidaymaker and their party to leave the property, without refund, should the behaviour of the holidaymaker and/or their party be considered by the property owner to be unreasonable.

Number of Guests

The maximum number of people entitled to stay at this property is 4 and furthermore, only those people named on the booking form are entitled to stay. If it is found that more people than agreed are using the property, this will be considered a breach of contract and the holidaymaker and his/her party will be asked to leave immediately without any refund. Sub letting or assignation of the let is prohibited.


Pets are not allowed in the property due to the upside down living it makes it too hard keeping them out of the bedrooms.

Arrival and Departure Time  have changed due to Covid-19

Due to extra cleaning protocols we are following with Covid-19 these times have changed in 2020. Every effort will be made to have the property available from 16:30 on the day of arrival. The property must be vacated by 10:00 on the day of departure. Late departure will result in an additional charge being made. Information about keys and how to collect them will be provided once full payment has been received.


The property owner takes no responsibility for the personal possessions of the holidaymaker or the holidaymaker's party. Vehicles and possessions are left entirely at the risk of the holidaymaker.

Children must be supervised at all times.


We would like to think the holidaymaker and party would treat the property as they would their own home and at the end of the holiday the property is left in a clean and tidy condition. The property owner retains the right to make an additional charge for cleaning should the property not be left in a similar condition to the way it was found at the start of the holiday. Extra cleaning is taking place now using Anti-Viral products. We have done a Risk Assessment, read government guidelines and will continued making changes and the weeks/months evolve.


The holidaymaker should make every effort to keep the property, fixtures and fittings and all contents in the same state of repair and condition as at the start of the holiday. Any accidental dame or breakages should be reported to the property owner (or their representative) prior to departure. The property owner retains the right to make an additional charge for damage and breakages although it should be noted that minor breakages and reasonable wear and tear (in the opinion of the property owner) will not be charged for.


Every endeavour is made to ensure your stay with us is memorable for all the right reasons. However, we do recognise that from to time things do go wrong. In these circumstances, it is the responsibility of the holidaymaker to make any such problem known to the property owner (or their representative) immediately it becomes apparent, thereby giving the property owner the opportunity to correct the situation. Unless this procedure is followed, no subsequent claim will be entertained.

The property owner will make every endeavour to rectify any identified problems as soon as is reasonably possible.